Terms and Conditions

Terms and Conditions

Last updated: January 2025

These Terms and Conditions ("Terms") govern your use of Loplyy AI ("Service"), operated by Loplyy AI ("we", "our", or "us").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Loplyy AI is an artificial intelligence-powered platform that analyzes social media comments from platforms including TikTok, X (Twitter), Reddit, and other social networks to extract actionable business insights, sentiment analysis, requests, and customer feedback.

3. User Accounts

3.1 Registration

You must create an account to use our Service. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for all activities that occur under your account.

4. Acceptable Use

4.1 Permitted Use

You may use our Service to:

  • Analyze comments from your own social media content
  • Extract business insights and customer feedback
  • Generate reports and export data to integrated platforms

4.2 Prohibited Use

You may not:

  • Analyze content you don't own or lack permission to analyze
  • Use the Service for illegal or unauthorized purposes
  • Attempt to reverse engineer or compromise our AI systems
  • Violate any third-party social media platform's terms of service
  • Share or resell your account access

5. Data and Privacy

5.1 Data Processing

  • We process social media comments you provide for analysis
  • Our AI systems analyze text content to provide insights
  • We do not store raw comment data longer than necessary for processing
  • Processed insights and analytics are retained for your account access

5.2 Data Ownership

  • You retain ownership of your original content
  • We retain rights to anonymized, aggregated insights for service improvement
  • Exported data belongs to you

6. AI Services and Limitations

6.1 AI Analysis

  • Our AI provides automated analysis and insights
  • Results are based on machine learning algorithms and may contain errors
  • AI-generated insights are suggestions, not professional advice

6.2 Service Availability

  • We strive for high uptime but cannot guarantee uninterrupted service
  • Analysis times may vary based on content volume and system load

7. Integrations and Third-Party Services

7.1 Platform Integrations

  • We integrate with Notion, Jira, and other platforms per your configuration
  • You are responsible for maintaining valid credentials for integrated services
  • We are not responsible for third-party platform changes or outages

7.2 Social Media Platforms

  • You must comply with all relevant social media platform terms of service
  • We are not liable for platform policy violations or account restrictions

8. Subscription and Billing

8.1 Subscription Plans

  • Service is provided on a subscription basis with different tiers
  • Billing occurs monthly or annually as selected
  • Features and usage limits vary by plan

8.2 Payment Terms

  • Payment is due in advance for each billing period
  • Automatic renewal unless cancelled
  • Refunds subject to our refund policy

8.3 Usage Limits

  • Each plan includes specific usage limits (comments processed, exports, etc.)
  • Overage charges may apply for excess usage
  • Add-ons available for additional capacity

9. Intellectual Property

9.1 Our IP

  • The Service, including AI models, algorithms, and software, is our property
  • You receive a limited license to use the Service per these Terms

9.2 Your Content

  • You retain rights to your content and data
  • You grant us license to process your content for service delivery

10. Limitation of Liability

10.1 Service Limitations

  • Service provided "as is" without warranties
  • We are not liable for AI analysis accuracy or business decisions based on insights
  • Maximum liability limited to fees paid in the preceding 12 months

10.2 Business Use

  • You acknowledge this is a business tool requiring human judgment
  • AI insights supplement but do not replace professional analysis

11. Termination

11.1 Termination Rights

  • Either party may terminate with notice
  • We may suspend accounts for Terms violations
  • Upon termination, you may export your data for 30 days

11.2 Effect of Termination

  • Access to Service ceases immediately
  • Outstanding fees remain due
  • Survival of provisions that should survive termination

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Service notifications. Continued use constitutes acceptance of modified Terms.

13. Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Disputes will be resolved through binding arbitration.

14. Contact Information

For questions about these Terms, contact us at:

  • Email: team@loplyy.app

15. Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

These Terms and Conditions are effective as of the last updated date above.