Privacy Policy

Privacy Policy

Last updated: January 2025

This Privacy Policy describes how Loplyy AI ("we", "our", or "us") collects, uses, and protects your information when you use our AI-powered social media comment analysis service.

1. Information We Collect

1.1 Account Information

  • Name and email address for account creation
  • Payment information (processed securely through third-party providers)
  • Profile information you choose to provide

1.2 Social Media Content

  • URLs of social media posts you submit for analysis
  • Comments and text content from these posts
  • Public metadata associated with social media content
  • Platform-specific identifiers (when necessary for analysis)

1.3 Usage Data

  • How you interact with our Service
  • Features used and frequency of use
  • Analysis requests and processing history
  • Integration configurations and export activities

1.4 Technical Data

  • IP address and browser information
  • Device type and operating system
  • Cookies and similar tracking technologies
  • Log files and error reports

2. How We Use Your Information

2.1 Service Delivery

  • Process and analyze social media comments using AI
  • Generate insights, sentiment analysis, and categorizations
  • Export results to your connected platforms (Notion, Jira, etc.)
  • Provide customer support and technical assistance

2.2 AI Training and Improvement

  • Improve our AI models using anonymized, aggregated data
  • Enhance accuracy of sentiment analysis and categorization
  • Develop new features and capabilities
  • Note: We never use your specific content for training without explicit consent

2.3 Business Operations

  • Process payments and manage subscriptions
  • Send service-related communications
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Data Processing and AI Analysis

3.1 AI Processing

  • Your social media comments are processed by our AI systems
  • Analysis includes sentiment detection, topic clustering, and insight extraction
  • Processing occurs on secure cloud infrastructure
  • Raw comment data is deleted after analysis completion

3.2 Data Retention

  • Processed insights retained for the duration of your account
  • Raw social media content deleted within 30 days of processing
  • Account data retained until account deletion
  • Anonymized analytics data may be retained indefinitely

3.3 Data Minimization

  • We only collect data necessary for service functionality
  • Social media content is processed only as needed for analysis
  • Personal information is limited to essential account operations

4. Data Sharing and Disclosure

4.1 Third-Party Integrations

  • We share processed insights with platforms you connect (Notion, Jira)
  • Integration data sharing occurs only with your explicit authorization
  • You control which data is exported to connected services

4.2 Service Providers

  • Cloud hosting providers for secure data processing
  • Payment processors for billing (we don't store payment details)
  • Analytics providers for service improvement
  • All providers are bound by strict data protection agreements

4.3 Legal Requirements

  • We may disclose information if required by law
  • Comply with valid legal process and court orders
  • Protect our rights and prevent fraud or abuse

4.4 What We Don't Share

  • We never sell your personal data to third parties
  • Social media content is never shared with unauthorized parties
  • AI insights remain confidential to your account

5. Social Media Platform Compliance

5.1 Platform Terms Compliance

  • We respect all social media platform terms of service
  • Only process publicly available content or content you own
  • Comply with platform-specific data usage policies

5.2 Public Content Analysis

  • We analyze only public social media content you provide
  • No unauthorized scraping or data collection
  • Analysis limited to content you have rights to process

6. International Data Transfers

6.1 Data Location

  • Data processed in secure cloud facilities
  • May involve transfers to countries with adequate data protection
  • All transfers comply with applicable privacy laws (GDPR, CCPA, etc.)

6.2 Safeguards

  • Standard contractual clauses for international transfers
  • Encryption in transit and at rest
  • Regular security assessments and compliance audits

7. Your Privacy Rights

7.1 Access and Control

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Export your data in common formats

7.2 Marketing Communications

  • Opt-out of marketing emails at any time
  • Control notification preferences in your account settings
  • We never share your email for third-party marketing

7.3 Cookie Management

  • Control cookie preferences through browser settings
  • Essential cookies required for service functionality
  • Analytics cookies can be disabled without affecting core features

8. Data Security

8.1 Technical Safeguards

  • End-to-end encryption for data transmission
  • Secure storage with industry-standard encryption
  • Regular security testing and vulnerability assessments
  • Multi-factor authentication options

8.2 Operational Security

  • Limited access to personal data on need-to-know basis
  • Regular employee security training
  • Incident response procedures for any security events
  • Regular backup and disaster recovery testing

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. AI and Automated Decision Making

10.1 AI Processing Transparency

  • Our AI analyzes text content for business insights
  • Automated categorization and sentiment analysis
  • No automated decisions that significantly affect you legally or similarly
  • Human review available for important AI-generated insights

10.2 AI Model Training

  • We may use anonymized, aggregated data to improve AI models
  • Never use identifiable personal content without explicit consent
  • Opt-out options available for data used in model improvement

11. Privacy Policy Changes

11.1 Updates

  • We may update this Privacy Policy periodically
  • Material changes will be communicated via email or Service notification
  • Continued use after changes constitutes acceptance
  • Previous versions available upon request

11.2 Notification

  • 30-day advance notice for significant changes
  • Clear explanation of what changes and why
  • Option to delete account if you disagree with changes

12. Contact Information

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

  • Email: team@loplyy.app
  • Response Time: We aim to respond within 30 days

12.2 Data Protection Officer

If applicable under local law, contact our Data Protection Officer:

  • Email: team@loplyy.app

13. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing includes:

  • Contract: Processing necessary for service delivery
  • Legitimate Interest: Service improvement and security
  • Consent: Marketing communications and optional features
  • Legal Obligation: Compliance with applicable laws

14. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell personal information)
  • Right to non-discrimination for exercising privacy rights

This Privacy Policy is effective as of the last updated date above and applies to all users of Loplyy AI services.